Payment Processing

Therativities uses Stripe Connect to process online payments. This means payments from parents go directly to your Stripe account — Therativities never holds your funds.

Connecting your Stripe account

During setup (or anytime from Settings > Billing):

1. Click Connect Stripe Account
2. Stripe's onboarding form loads directly in the app
3. Fill in:
   • Business type (Individual or Company)
   • Personal information
   • Business information
   • Bank account details for payouts
4. Submit and wait for Stripe to verify your account

Account status

Status	Meaning
Not Connected	You haven't started Stripe setup
Setup Incomplete	Account created but not fully verified — click Complete Setup to finish
Active	Verified and ready to accept payments

tip

If the embedded Stripe form isn't loading, click Switch to Hosted Flow to complete setup on Stripe's website instead.

How a payment flows

1. Session completed — You mark a session as complete
2. Billing triggered — Either immediately, on a schedule, or manually
3. Payment Intent created — Therativities calculates the total:
   • Base amount (your session rate)
   • Stripe processing fees (if passed to client)
   • Platform fee (deducted from your payout)
4. Parent's card charged — Their default payment method is charged
5. Funds deposited — Stripe sends funds to your connected bank account on their standard payout schedule

Billing frequencies

You can choose when sessions are billed:

Frequency	How it works
Immediate	Each session is billed right after completion
Weekly	Sessions are batched and billed once per week
Bi-monthly	Sessions are batched and billed every two weeks
Monthly	Sessions are batched and billed once per month

Batched sessions are queued automatically and processed at the scheduled time.

Payouts

Stripe handles payouts to your bank account. The default payout schedule depends on your Stripe account settings (typically 2 business days for US accounts). You can view and adjust your payout schedule in your Stripe Dashboard at dashboard.stripe.com.

Failed payments

If a payment fails (declined card, insufficient funds, etc.):

1. The session status changes to Failed
2. You'll see it in the Needs Action filter on the billing tab
3. You can:
   • Retry Billing — Try charging again (parent may have updated their card)
   • Record Payment — Log a manual payment if they paid another way
   • Create Invoice — Send an invoice instead